Delivery and Returns Information

Delivery

We offer fast and reliable delivery from France via Colissimo. Currently, we deliver to the following countries:

• France (metropolitan and overseas territories)
• Belgium
• Switzerland
• Luxembourg
• United Kingdom
• Netherlands
• Italy
• Spain
• Portugal

If your country is not on the list and you wish to place an order, please contact us, and we will do our best to assist you.

Delivery fees

Delivery fees will be calculated during the payment process based on your location. We offer free delivery for orders over [insert required amount].

Delivery times

Delivery times vary depending on your location. You can expect to receive your package within the following estimated times:

• France: 2-3 days
• Europe & UK : 5-7 days
• Other destinations: 2-3 weeks

Returns

We understand that sometimes things may not be perfect. If you are not entirely satisfied with your purchase, we accept returns within 14 days of receiving your order.

How to return an item

1. Contact our customer service at [email protected] (or through our contact page) to inform our team of your intention to return an item.
2. Pack the item carefully in its original packaging, with all tags intact.
3. Include a note with your name, order number, and the reason for the return.
4. The item must not be damaged and must be returned in its original condition.

Return Fees

Return fees are the responsibility of the customer, except in the case of manufacturing defects or errors on our part.

Exchanges

We also offer the option to exchange an item within 14 days of receiving your order. Please contact our customer service, and we will arrange the exchange based on stock availability.

Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. Refunds will be processed using the original payment method.

For any additional questions or concerns, feel free to contact our customer service.